University of Maryland
Consolidated USMH & UMCP Policies and Procedures Manual
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X-3.00(A) UMCP POLICIES AND PROCEDURES CONCERNING TELEPHONE SYSTEM USAGE
 
                 APPROVED BY THE PRESIDENT 1 AUGUST 1991
 
  I.   Policy
 
       The Campus telephone system provides service for conducting
       University of Maryland at College Park hereinafter
       "University" business.  Personal calls of a non-emergency
       nature should be charged to home telephones or made from
       public telephones located on Campus.  No third party calls
       may be charged to a University telephone number nor will
       collect calls be accepted by the University. Calls to 900,
       976 or any other "pay" numbers are prohibited and the caller
       shall be subject to disciplinary action.
 
       Abusive or inappropriate use of the telephone system shall
       result in disciplinary action. Individual users are
       responsible for any damage to the telephone system or
       equipment caused as a result of inappropriate use.
 
       The University is charged for each local, long distance and
       directory assistance call dialed, therefore, discretion is
       encouraged when using telephone services.
 
  II.  General Operation of the Telephone System
 
       The Department of Communication Services is responsible for
       the telephone system, and is available to answer any
       questions and offer instruction concerning the use of the
       telephone system and equipment.
 
  III. Telephone System Records
 
       A record of all calls made from on-campus telephones at UMCP
       indicating the number called and the number and location of
       origin is kept by Telecommunication Services. A summary of
       the record of local calls and details of long distance calls
       is sent to each department for review and verification each
       month.
 
       All records of telephone system usage are the property of
       the University of Maryland at College Park.  Such records
       shall be provided to the appropriate authorities, including
       the police, when there is suspicion of wrong doing.  Records
       shall also be provided upon request in personnel actions to
       appropriate University officials.
 
       Campus telephone operators and Communication Services
       employees have the authority, when directed to do so by the
       Director of Communications Services, to work with the police
       in obtaining information concerning malicious or threatening
       calls.  The on-campus location and phone number of calls
       placed may be provided as part of such an investigation.
 
  IV.  Emergency "Barge In"
 
       Campus telephone operators have the authority to barge into
       a telephone line in cases where a caller reports an
       emergency to determine whether the line is in operation.
       The decision to do so is within the discretion of the
       operator.
 
  V.   Telephone Number Information Services
 
       Campus telephone numbers may be obtained in the
       Faculty/Staff Telephone Directory.  For additional
       information, the Campus Telephone Operator may be consulted.
       Home telephone numbers and message services shall not be
       provided by the Telephone Operator, nor shall operators
       place off-campus calls for campus callers.
 
  VI.  Conference Calls
 
       Conference calls with more than three people located off-
       campus need operator assistance.  This service may be
       provided by campus operators or through the telephone
       company operator. There is a charge for this service.  When
       the service is provided by telephone company operators it
       must be billed to a telephone credit card.  University
       telephone credit cards are available upon request from the
       Department of Communication Services. Conference calls for
       official University business may be reimbursed by the
       department.
 
  VII. Voice Mail
 
       The voice mail system is to be used for legitimate purposes
       only.  University employees should use the service for
       official University business.  Resident students may use the
       system for personal messages, but there should be no abusive
       messages, and no use which would damage or hinder the
       functioning of the system. Any abuse of the Voice Mail
       System shall result in disciplinary action and reimbursement
       to the University for any damage caused to the system.
 
 

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Published 06/16/2000           © University of Maryland